Support bots help answer customer questions automatically.
Step 1 — Create a support agent
Create a new AI agent and name it Customer Support Bot.
Step 2 — Add support documentation
Upload FAQs, documentation, or support articles into the knowledge base.
Step 3 — Configure responses
Adjust the agent instructions so it answers questions clearly and politely.
Example instruction:
Answer support questions clearly and escalate complex issues to human support.
Step 4 — Test common questions
Ask the agent common support questions to verify its responses.
